Bike.Rent – Customer Success Manager (Remote UK)

Andy
07 December 2020

Job role:

If you’re a hardworking, smart, tech-savvy person with a passion for solving people’s problems, we need your expertise! Your responsibilities will involve Supporting our Sales Reps selling our products to new customers as well farming our existing customers to make sure churn is minimal and customer happiness is maximum. 

Responsibilities:

  • Work with the product and marketing teams to familiarise yourself with the product landscape and become a technical product expert
  • Engage new leads along with the sales reps to provide support for more in-depth customer requirements.
  • Provide technical support to our existing customers.
  • Work with customers to train their teams on the product and identify (and solve) problem areas in their processes.
  • Partners with other departments to provide insight in to opportunities to improve customer satisfaction and reduce churn.
  • Proactively identify and engage with existing customers to help ensure they are getting the most from the product and increase their likelihood to renew.

Requirements:

  • Proven track record in a technical role, preferably with SaaS platforms
  • Excellent selling, communication and negotiation skills
  • Prioritising, time management and organisational skills
  • Strong interpersonal communication skills - oral and verbal
  • Ability to creatively and clearly explain complex ideas in an easy-to-understand manner
  • A keen willingness to learn

You may be a good fit if you:

  • Have a strong passion for cycling and any experience of bike/ski/equipment rental businesses
  • Any previous experience of SAAS or software sales
  • Good communication skills and fluency in another foreign language
  • Able to work within a team 
  • Are results driven, self starting and want to gain experience in the startup world

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    Bike.Rent – Sales Representative (Remote UK)

    Andy
    07 December 2020

    *Please only apply for this job if you are based in the United Kingdom*

    About the role:

    The Sales Representative role is a new business focused sales position responsible for developing, managing and closing business within bike stores in the EMEA and Australia/New Zealand, operating remotely from your home. The Sales Representative is responsible for driving the sales cycle from initial prospect to close selling the BRM application, through a combination of inbound lead handling and outbound prospecting.

    Responsibilities:

    • Demo and sell products to existing and prospective customers
    • Establish and maintain positive business and customer relationships
    • Reach out to customer leads through phone, email as required.
    • Solve customer problems and complaints to maximize satisfaction
    • Achieve sales targets and outcomes.
    • Collaborate within team members and other departments
    • Generate reports on new sale, target achievements, issues to the management.
    • Get feedback and improve constantly.

    Requirements:

    • Proven work experience as a sales representative
    • Familiarity with CRMs practices
    • Highly motivated and target driven with a proven track record in sales
    • Excellent selling, communication and negotiation skills
    • Prioritising, time management and organisational skills
    • A keen willingness to learn

    You may be a good fit if you:

    • Have a strong passion for cycling and any experience of bike/ski/equipment rental businesses
    • Any previous experience of SAAS or software sales
    • Good communication skills and fluency in another foreign language
    • Able to work within a team 
    • Are results driven, self starting and want to gain experience in the startup world

    Subscribe for our newsletter

    Be the first to hear about sustainably-minded jobs & thought-provoking views from companies solving problems today.



























































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      Bike.Rent – Sales Representative (Remote US)

      Andy
      07 December 2020

      About the role:

      The Sales Representative role is a new business focused sales position responsible for developing, managing and closing business within bike stores in the EMEA and Australia/New Zealand, operating remotely from your home. The Sales Representative is responsible for driving the sales cycle from initial prospect to close selling the BRM application, through a combination of inbound lead handling and outbound prospecting.

      Responsibilities:

      • Demo and sell products to existing and prospective customers
      • Establish and maintain positive business and customer relationships
      • Reach out to customer leads through phone, email as required.
      • Solve customer problems and complaints to maximize satisfaction
      • Achieve sales targets and outcomes.
      • Collaborate within team members and other departments
      • Generate reports on new sale, target achievements, issues to the management.
      • Get feedback and improve constantly.

      Requirements:

      • Proven work experience as a sales representative
      • Familiarity with CRMs practices
      • Highly motivated and target driven with a proven track record in sales
      • Excellent selling, communication and negotiation skills
      • Prioritising, time management and organisational skills
      • A keen willingness to learn

      You may be a good fit if you:

      • Have a strong passion for cycling and any experience of bike/ski/equipment rental businesses
      • Any previous experience of SAAS or software sales
      • Good communication skills and fluency in another foreign language
      • Able to work within a team 
      • Are results driven, self starting and want to gain experience in the startup world

      Subscribe for our newsletter

      Be the first to hear about sustainably-minded jobs & thought-provoking views from companies solving problems today.



























































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        Provenance – Software Engineer

        Andy
        04 September 2020

        Provenance is using tech to power the transparency movement – helping brands bring their supply chain and impact behind products to shoppers that care, enabling a more conscious, fair, and low-impact consumption.

        We are looking for a Software Engineer to join our Product and Engineering team to help us build the leading B2B2C SaaS product in supply chain and impact transparency. You will work on engineering problems around usability, scalability and privacy, working with some of the world’s leading consumer goods brands and retailers. You will build and maintain a dynamic and extensible platform that helps enterprises connect, evidence and surface supply chain information to create delightful and informative shopper-facing experiences.


        The Role

        Working as a Software Engineer at Provenance you will:

        • Build new features throughout the stack and integrations with blockchain tech and other services
        • Help to maintain existing features and support the wider team in achieving company goals
        • Have a good understanding of the various architectures and components of modern, scalable web application stacks
        • Communicate complex technical concepts and solutions to team mates, customers and our wider engaged community of organisations and individuals
        • Take a lean, test-driven approach to solving problems
        • Proactively look for ways to improve our processes, software quality and maintainability
        • Learn new skills and technologies to improve your knowledge and ability to contribute to the team

        The technology

        Our technology is based around a Ruby on Rails app combined with a mix of JavaScript and React on the frontend for blockchain integrity and user experience. A Node app and JavaScript library provides an interface for interacting with our blockchain protocol.


        About you

        You’re looking for a role that brings purpose to your day job. You believe in the potential for technology to help solve systemic challenges and enable positive change for people and planet. You have a strong track record of designing and building software systems using agile methodologies.

        Here’s what we’re looking for:

        Skills:

        • Minimum 3 years experience developing software with some or all of the following: Ruby on Rails, modern Javascript (vanilla, React, Hapi.js)
        • Experience designing and architecting scalable, web-based systems that solve real business problems
        • Good understanding of the various architectures and components of modern, scalable web application stacks
        • You will need to be able to communicate complex technical concepts and solutions to team-mates, and occasionally customers and our wider engaged community of organisations and individuals
        • Ability to pick up new ideas, concepts and technologies quickly
        • Experience working in lean, iterative ways to create software from the ground up

        Interest in future-facing technologies and desire to contribute to building a more sustainable future.


        Benefits

        • Competitive salary
        • Workplace pension
        • Employee share option program (so you can own a piece of the company!)
        • Flexible working options (both location and times)
        • 25 days’ holiday, plus bank holidays and a half day off on your birthday
        • Training and development
        • Team workshops and regular social events
        • Opportunities for global travel (post-lockdown!)

        We are proudly Certified B-Corp and an Escape the City Top 100 winner. Read more on our mission here.


        We believe in equal opportunities

        It takes a diverse and inclusive community of passionate, talented and committed people to build a system to enable commerce to be a force for good. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are well set up for collaborative remote working, with the full team working from home in the UK and other cities in Europe during the current lockdown.

        We look forward to hearing from you!

        Subscribe for our newsletter

        Be the first to hear about sustainably-minded jobs & thought-provoking views from companies solving problems today.



























































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          Thank you for subscribing to our newsletter!

          Related Read

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          Provenance – Account Manager

          Andy
          04 September 2020

          Provenance is using tech to power the transparency movement – helping brands bring their supply chain and impact behind products to shoppers that care, enabling a more conscious, fair, and low-impact consumption.

          As an Account Manager, you are passionate about understanding business drivers for client success and engaging with internal and external partners to deliver on these. You are an expert in building long-term relationships and will grow the business by being the customer expert and earning their trust. You will play a key role on the Client Team, educating clients on how to be successful with Provenance and helping them understand the transparency opportunity within their businesses. This is a client-facing role that is also responsible for identifying opportunities to drive incremental revenue and long-term growth.


          The Role

          As an Account Manager, you are passionate about understanding business drivers for client success and engaging with internal and external partners to deliver on these. You are an expert in building long-term relationships and will grow the business by being the customer expert and earning their trust. You will play a key role on the Client Team, educating clients on how to be successful with Provenance and helping them understand the transparency opportunity within their businesses. This is a client-facing role that is also responsible for identifying opportunities to drive incremental revenue and long-term growth.

          Working as an Account Manager at Provenance, you will:

          • Be the lead across client engagements, building and sustaining a relationship with key stakeholders on an ongoing basis
          • Form a deep understanding of the client’s business from a commercial point of view and represent the client’s needs in internal conversations
          • Take responsibility for managing relevant client stakeholders, working closely with the Enterprise and Product teams to ensure work is scheduled and delivered successfully
          • Identify opportunities to grow incremental revenue by closely working with Business Development and Marketing
          • Develop deep expertise in the Provenance platform and metrics to optimise performance, derive insights and meet our clients’ needs
          • Be familiar with the discovery process within agile software development, and be able to feed into the product features roadmap from your client insights
          • Identify ongoing client opportunities, through a deep understanding of the customer, the market and the performance of the Provenance software platform through analytics
          • Manage multiple clients to ensure they get ongoing success from the Provenance software platform
          • Shape a proposal for new opportunities within the account (collaboratively with those who will execute it) and manage client negotiation and sign-off

          Requirements

          About you

          You’re looking for a role that brings purpose to your day job. You have an interest in future-facing technologies and want to contribute to building the future of brand trust. You have a demonstrated ability to deliver successful client engagements in fast-paced, results driven environments, and a strong track record of account management.

          Here’s what we’re looking for:

          Skills and experience:

          • Minimum 3 years experience delivering digital strategy and content projects at scale for enterprise clients
          • Highly organised and diligent at preparing project plans, timelines and budget reports
          • Strong analytical ability with a structured approach to solving problems
          • Strong influencing and interpersonal skills to motivate delivery teams – driving results and helping resolve conflicts
          • Great communication and client management skills: you will need to communicate business requirements to the team and manage the expectations of clients with an evolving software product

          Proven ability to pick up new ideas, concepts and sectors quickly

          • Able to distil complex scenarios into easily understandable synopses and communicate persuasively, in both written and oral form
          • Experience working with corporate sustainability, tech for good, or a strong interest in working with purpose-led businesses
          • Experience working in lean and iterative ways to create software from the ground up.
          • Self-starter who thrives under ambiguous situation and pressures of a start-up environment

          Benefits

          • Competitive salary
          • Workplace pension
          • Employee share option program (so you can own a piece of the company!)
          • Flexible working options (both location and times)
          • 25 days’ holiday, plus bank holidays and a half day off on your birthday
          • Training and development
          • Team workshops and regular social events

          Opportunities for global travel (post-lockdown!)

          We are proudly Certified B-Corp and an Escape the City Top 100 winner. Read more on our mission here.


          We believe in equal opportunities

          It takes a diverse and inclusive community of passionate, talented and committed people to build a system to enable commerce to be a force for good. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are well set up for collaborative remote working, with the full team working from home in the UK and other cities in Europe during the current lockdown.

          We look forward to hearing from you!

          Subscribe for our newsletter

          Be the first to hear about sustainably-minded jobs & thought-provoking views from companies solving problems today.



























































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            Provenance – Executive Assistant to Founder & CEO

            Andy
            04 September 2020

            Company Mission

            Provenance is using tech to power the transparency movement – helping brands bring their supply chain and impact behind products to shoppers that care, enabling a more conscious, fair, and low-impact consumption.

            We are hiring an Executive Assistant to support our Founder and CEO, Jessi Baker. If you’re an organised quick thinker with great communications skills and interested in helping to build a values and mission driven organisation we’d love to hear from you. Ideally we are looking for someone interested in social impact and company culture building.

            Jessi’s current assistant has moved into a new role within the company, so we are looking for her replacement. This is a fantastic opportunity to work with a pioneering leader in tech and social impact. You’ll work in a fast-paced environment and gain exposure to influential and inspiring people and organisations in tech for good.

            It’s a highly flexible role, can be done remotely and we are open to this being a part-time position if preferred. You’ll be joining a dynamic team of passionate people working together to enable commerce as a force for good.


            The Role

            Working as an Executive Assistant at Provenance, you will be responsible for:

            Organisation, time management and administration

            • Protecting and managing CEO’s time, including team needs from her time, and diary management both internal and external
            • Managing inbound external requests to the CEO: Assessing opportunities, responding to and drafting emails as required, this might include research and preparation of supporting material.
            • Preparation to aid effective meetings: Researching guests and topics, taking minutes, digesting action points and agreeing NDAs where needed
            • Managing and organising the CEO’s network: Researching attendees ahead of events, keeping track of contacts/business cards and follow-ups etc. Make sure that any commercial contacts are adequately recorded in the CRM.
            • Booking business travel and accommodation arrangements and managing itineraries for the CEO, and occasionally travel for team members, including expenses filing.
            • Managing the company email inbox and triaging requests throughout the company and occasionally supporting office administration.
            • Personal assistance: Help the CEO maximise her time by assisting with some personal admin tasks such as gift shopping and occasional errands.

            Culture and team performance

            • Working with the CEO to maintain an engaging, inclusive, purpose driven culture at the company: Including events organisation, creating and maintaining rhythms and rituals that make Provenance a great place to work.
            • Support the CEO and COO on team design and employee progression: Work with COO to manage performance reviews and progression in the company.
            • Help maintain our employer brand working with our Marketing Manager.

            Media and PR

            • Assist the Marketing Manager in organising media appearances and events for CEO.
            • Support the CEO in preparation of content for various channels. For example preparing and proofreading media articles or presentations ahead of external events.

            Requirements

            About you

            You’re looking for a role that brings purpose to your day job. You have an interest in future-facing technologies and want to enable positive change for people and planet.

            Here’s what we’re looking for:

            Skills and experience

            • At least 2 years of executive assistant style experience in a similar startup or small business environment
            • Demonstrable experience supporting business processes and company operations
            • Have excellent written and verbal communication skills
            • Comfortable working both autonomously and as part of a fast paced team
            • Outstanding organisational and time management skills
            • Comfortable taking initiative and managing competing deadlines
            • Financially astute, self-motivated, organised and able to meet tight timelines
            • High level of interpersonal skills to handle sensitive and confidential situations
            • Passionate about working with a business with a strong social mission and looking for a positive purpose in the company they work for.

            Benefits

            • Competitive salary
            • Workplace pension
            • Employee share option program (so you can own a piece of the company!)
            • Flexible working options (both location and times)
            • 25 days’ holiday (pro rata if part time), plus bank holidays and a half day off on your birthday
            • Training and development
            • Team workshops and regular social events

            We are proudly Certified B-Corp and an Escape the City Top 100 winner. Read more on our mission here.


            We believe in equal opportunities

            It takes a diverse and inclusive community of passionate, talented and committed people to build a system to enable commerce to be a force for good. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are well set up for collaborative remote working, with the full team working from home in the UK and other cities in Europe during the current lockdown.

            We look forward to hearing from you!

            Subscribe for our newsletter

            Be the first to hear about sustainably-minded jobs & thought-provoking views from companies solving problems today.



























































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