ZigZag Global

Who we are

ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. The platform connects major retailers to a global network of over 220 warehouses, over 450 carrier services, and 50 marketplaces in over 130 countries from a single integration. 

 ZigZag delivers the best technology and service to transform the returns experience globally to reduce the cost, waste, and friction associated with returns; boost customer loyalty, and make retailers more profitable.

 Championing sustainability in the retail industry is at the heart of our business and has been since the company was founded. Our paperless solution is already making a huge environmental impact by removing the need for millions of paper labels to be included in outbound parcels. Using local consolidation facilities, we can reduce a retailer’s carbon footprint by up to 65% using energy-efficient routes back to the retailer or we can resell goods to a new customer. ZigZag never sends goods to landfill, all unwanted products are resold through local marketplaces, donated to charity, or recycled.

ZigZag is backed by Circularity Capital, which is a sustainability VC and we are members of the Ellen MacArthur Foundation. ZigZag was also shortlisted for the 2019 Sustainability Award at Davos.

What’s it like to work for ZigZag Global?

We strive to be a transparent business. We are a carrier agnostic technology layer, providing a link between retailers, carriers and their customers, so strong communication is key. A ZigZag returns expert will always be available to respond to issues arising either in or out of our control. We care about the relationships we build with our customers and will be proactive, forthcoming, and professional throughout. We promote anti-bribery, anti modern-slavery and anti-corruption policies throughout our workforce and supply chain. We take data seriously to protect the privacy of consumers, carriers and retailers.

ZigZag Global strives through the creativity that comes from a diverse workforce. We employ staff from 15 countries. We offer equal employment opportunities and are dedicated to protecting human rights across our European offices and supply chain. We strongly believe a motivated employee needs access to HR, training and development opportunities, and flexible working hours.

‘ZigZag is a great place to work with an active and enthusiastic culture. There’s of retail, logistics and sustainability experts willing to offer insight and guidance.’

Luke Toudup Marketing Manager of ZigZag

‘Europe of SkyNet Worldwide Express: “We wanted an environmentally conscious returns solution with the best technological capabilities to power our SkyReturns portal, which is why we selected ZigZag.’

Adam Tomczak Business Development Manager

‘We’re very pleased to call ZigZag our partner now and in the future.’

Eric Williams CEO of eJOOV